Returns & exchanges

Returns Policy

Katherine Walk will accept the return of items that are unwashed, unworn, and unaltered with the original tags attached and accompanied by the original invoice. Katherine Walk has the right to deny refunds for a returned item that does not comply with this policy.

Timing for a Return

To receive your full refund to your original method of payment, your online return must be initiated within 15 days of the order shipment date. Personalized items cannot be returned.

For products purchased on our website, the original shipping charges and any shipping taxes are non-refundable. Please allow 2-3 business days to process your return once received at our warehouse. You will receive a refund based on the original form of payment. Please allow up to 7 to 14 business days for the credit to post to your account.

Exchange Policy

Exchanges for online orders are processed in two steps. Just let us know what you’d like when you return your original item(s). You will receive a confirmation email when we process your return and a shipping confirmation email for the exchange items when they’re on their way.

Unfortunately, item availability is not guaranteed – if the item you want is not in stock, we’ll contact you to let you know. Exchanges are not offered on PayPal.

Please click on the Returns link below and follow the prompts to prepare your return. (please note, the cost of your return label will be subtracted from your refund).