How will I know if my order has been successfully placed?

You will receive an Order Confirmation email from Katherine Walk. This will be sent to the email address you provided when you placed your order. The email will contain your order number and a summary of your order. Please print and retain for your records. If for any reason you did not receive a confirmation email, please email us at customerservices@katherinewalk.com

How do I cancel or modify my online order?

Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.

Why was my order cancelled?

If you’ve received notification from Katherine Walk that your entire order or an item in your order was cancelled, we apologize for the inconvenience. This can occur for certain reasons. Please email us with any questions or to place a new order.

How can I pay for my online purchases?

KatherineWalk.com accepts Visa, MasterCard, American Express, Discover and PayPal.

Do I have to pay sales tax when ordering online?

Katherine Walk is required by law to charge sales tax on all purchases. Some states tax shipping charges, as well as the purchase total. Sales tax on shipping is not refundable on returned merchandise. Please note that order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order ships.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD.

My order was not processed and there is a charge on my account. When will the charge be removed?

If you used a credit card or debit card the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the authorization will drop off your account according to your credit card or bank policy. This generally happens within 2 – 10 business days. For more information, contact your credit card company or bank to find out when the authorization will be released.

If you used PayPal, the charge you see is actually a pre-transaction notification. This notification will drop off your PayPal account within 30 days. Contact PayPal directly to find out exactly when the pending notification will drop off.

returns & exchanges:
How can I return an item I purchased online?

Please refer to our Return Policy, and easy-to-follow steps for processing returns and exchanges.

How can i track my order?

You will receive a tracking email with your tracking number and order status. For more information, please contact Customer Service by email at customerservices@katherinewalk.com with your order number.

What if the product i want is no longer available online?

From time to time our popular styles sell out online. Enter your email to receive an update on when the product is in stock. Katherine Walk will always have other new styles online. Subscribe to our newsletter to receive the latest new arrivals.

other questions:

For other questions: Email us at customerservices@katherinewalk.com